White Glove Service
From our van to your playroom: professionally assembled, safety-checked, and completely discreet. We handle everything so you can focus on what matters.
01
Once your booking and deposit are confirmed, our team contacts you 24–48 hours before delivery to lock in your exact arrival window. We work around your schedule: mornings, afternoons, or evenings.
02
Our van arrives in plain, unmarked packaging with no branding or indication of contents. Your privacy is our priority. All equipment is wrapped and padded to prevent any damage in transit.
03
Our trained technician assembles and rigs everything on-site. We test all load points, check hardware torque, and adjust everything to your preference, and don't leave until you're completely satisfied. Professional setup takes between 15 and 20 minutes, depending on access to the site. We recommend placing something beneath the cage to protect your flooring.
04
Before we leave, we walk you through safe use: weight limits, how to correctly use restraint points, emergency release procedures, and what to do if any hardware feels loose. We'll answer any questions without judgement.
05
At the end of your hire period, we return at a pre-agreed time to disassemble, clean on-site, and remove all equipment. The whole removal is typically 20–30 minutes. We leave your space exactly as we found it.
06
Every item is thoroughly sanitised using hospital-grade disinfectant after every hire. Leather is cleaned and conditioned. Steel is inspected for wear. Nothing is re-hired until it passes our checklist.
All setup and removal is done by our team; you don't lift a finger.
Hospital-Grade Sanitisation
Unmarked Vehicle
Fully Trained Technicians
No. We use an unmarked white van and plain, unbranded packaging. Our staff are discreet professionals. There is no company name, logo, or any indication of contents on the vehicle or packaging.
Yes — an adult (18+) must be present during delivery and setup to sign the delivery receipt and attend the safety briefing. The same applies for collection.
We offer morning (8am–12pm), afternoon (12pm–5pm), and evening (5pm–9pm) windows. We'll confirm your preferred slot during the booking confirmation call.
No problem — just let us know when we arrive. We'll set up wherever works best for your space, as long as there's adequate clearance and a suitable floor surface.
Call us immediately. We provide a support number with every booking. If any hardware feels compromised, stop use and we'll arrange an urgent visit to inspect and rectify the issue at no cost.
No. We handle all sanitisation as part of our standard process. Just avoid using any abrasive cleaners, solvents, or oils on the leather or steel — these can damage the materials.
Browse our equipment and complete your booking in minutes. We'll handle everything else.
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